Effective Date: October 27, 2024

1. Introduction

Botsogo Health Hub (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website botsogo.co.bw (the “Site”) and use our services, including our health calculators and symptom checker (the “Services”).  

By using the Site or Services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We may collect both “Personal Information” and “Non-Personal Information” about you.

  • Personal Information: This is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. We may collect:
    • Contact information: Such as your name, email address, and phone number.
    • Health information: Such as your age, gender, symptoms, and health conditions, when you use our symptom checker or health calculators.
    • Account information: Such as your username and password if you create an account on our Site.
  • Non-Personal Information: This is information that does not directly identify you. We may collect:
    • Usage data: Such as your IP address, browser type, operating system, pages visited, and time spent on the Site.
    • Device information: Such as your device type and unique device identifier.
    • Cookies and similar technologies: We may use cookies and other tracking technologies to collect information about your browsing activity on the Site.  

3. How We Use Your Information

We may use your information for the following purposes:

  • To provide and improve the Services: Including personalizing your experience, responding to your inquiries, and troubleshooting problems.
  • To communicate with you: Such as sending you service announcements, updates, and promotional materials.
  • To analyze and monitor usage: To understand how the Site and Services are used and to improve their functionality.
  • To protect our rights and interests: Such as preventing fraud and abuse and enforcing our Terms of Service.
  • To comply with legal obligations: Such as responding to lawful requests and complying with applicable laws and regulations.  

4. Disclosure of Your Information

We may disclose your information to the following third parties:

  • Service providers: We may share your information with third-party service providers who assist us in providing the Services, such as hosting providers, email marketing platforms, and payment processors.  
  • Business partners: We may share your information with business partners who offer products or services that may be of interest to you.
  • Legal authorities: We may disclose your information to legal authorities if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.  

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.  

6. Your Privacy Choices

  • Access and Correction: You can access and correct your Personal Information by contacting us at the contact information provided below.
  • Cookies: You can manage your cookie preferences through your browser settings.
  • Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the email.  

7. Children’s Privacy

The Site and Services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us.  

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Site and notify you as required by law.  

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@botsogo.com